We are committed to providing excellent shopping experiences for global customers. Here is our delivery policy, please read it carefully for details.
Delivery area
We provide global delivery services. No matter where you are, you can enjoy our high-quality products.
Delivery time
The delivery time varies depending on the destination and the selected delivery method. Here is our estimated delivery time:
-Standard delivery: 10-15 working days
-Urgent delivery: 7-10 working days
Please note that the above time is an estimated time and does not include order processing time. The order processing time is usually 1-2 working days.
Delivery fees
The delivery cost varies depending on the destination and the selected delivery method. When selecting the delivery method on the settlement page, the specific delivery fee will be displayed.
Order processing
-Our order processing time is 1-2 working days.
-During promotions or holidays, order processing time may be extended.
-You will receive a confirmation email containing tracking information after the order is shipped.
Order tracking
-You can track your order status through our order tracking page or through the link in the confirmation email you receive.
-If you have not received the order within the specified time, please contact our customer service team via email or phone.
Delivery address
Please ensure that the delivery address you provided is accurate and accurate. We are not responsible for delivery failures caused by incorrect or incomplete addresses. If you need to change the delivery address, please contact our customer service team as soon as possible.
Failed to deliver
-If you are not at the specified address during delivery, the delivery company usually leaves a pickup notification or attempts to deliver again.
-If the order is returned to us due to multiple delivery failures, we will contact you to arrange for re delivery. Redelivery may incur additional costs.
Lost or damaged packages
-If your package is lost or damaged during transportation, please contact our customer service team immediately.
-We will collaborate with the delivery company to investigate the issue and provide you with a solution.
Special circumstances
-In some cases (such as severe weather), delivery times may be extended. We will try our best to minimize delays caused by these uncontrollable factors.
-Some regions may not be able to provide services due to delivery restrictions. If your address is within the delivery restriction area, we will notify you as soon as possible and cancel the order.
If you have any questions about our delivery policy or need further assistance, please contact us.
Contact us
Tel: 51292544
Email:orders@mineciety.com
Address:ROOM 40 BLK AD 19/F GOLDEN BEAR IND CTR 66-82 CHAI WAN KOK ST TSUEN WAN
